> PARTNER PORTAL > User Profile
DID YOU KNOW?
You can perform any task, at any time, on your own. Our Hotel Extranet has been designed to help you manage your hotel distribution easily. Optimise your time and streamline the way you work with our all-in-one platform!
How to change my user email
Please note that every time you log into our Partner Portal, you will receive a one-time-code authentication, so make sure that your user email address is correct and you have easy access to it.
Click on your Username
Find it on the top right corner of the page.
Go to User personal details
Update your email
Save your changes
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How to change my password
Easily change your password anytime you need it by following the next steps:
How to create a new user
There are different types of user profiles depending on the permissions you need to provide or the tasks to perform. Contact your Contract Manager in order to find the ones better suit to you.
How to change the language
How to switch between different properties
If you manage multiple properties via our Partner Portal, you can switch between them by clicking on the dropdown box in the top left corner of your page.
Go to Partner Portal login page
Click on the Forgot your password?
Find it just below the user and password fields under the Enter button.
Insert your username or email
Check your inbox
You will receive an email to the account associated to your username with a link to reset your password.
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If you are missing your username and email, please contact your Contract Manager.
Click on Settings
Find it on the top right corner of the page.
A new menu will display in the right part
Apply your changes
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Update your language
Choose your language from the drop-down menu.
Why does my password expire
For security reasons, user passwords must be changed every 90 days.
After expiring, you can reactivate your user at any time by changing your password. Go to the Partner Portal login page, click on the Forgot your Password button and follow the instructions.
How to update my contact details
In case you need to update your contact details, please follow the next steps:
Go to Property Info section
Scroll to the bottom of the page
Go to the Contacts area and check your details in Edit info button
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Update your contacts
If you need to update any contact, please reach your Contract Manager
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A new menu will display in the right part
Select Create user
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Click User Management
Click on your Username
Find it on the top right corner of the page.
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Fill in the required fields
Make sure all information is correct and Save.
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