> PARTNER PORTAL > Two Factor Authentication
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Setting Up MFA for the First Time
New users will receive an email with a link to set up MFA and create a password.
This is how it works:
Install an authenticator app (e.g., Google Authenticator, Microsoft Authenticator)
Open the app and scan the QR code provided in the email
Enter the 6-digit OTP from the app to complete setup
From now on, you’ll need this OTP every time you log in
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How long does the activation code last?
Your activation code will be valid for 10 minutes since you receive it. Shall your code expired please request a new one by login to the Partner Portal again.
My Partner Portal session expires
Your one-time code lasts for 3 hours after inserting the one-time code (OTC). However, we recommend logging out at the end of your session. After 30 minutes of inactivity, the session expires.
How many times can I use my code?
The one-time code is only available for logging in once. Each time you log in, a new code sent to you.
Can I have simultaneous sessions opened?
No, one code is allowed per session, and more than one screen cannot be open at the same time .
My one-time code does not work
Please try logging in again to receive a new one-time code. After trying 3 times, your user might temporarily get blocked due to security reasons. If it still does not work, please reach out to Hotelsupport or to your commercial contact.
Can I forward my one-time code to a colleague?
Due to security reasons, we strongly recommend that you do not do it. A unique email address should be assigned to each user.
I cannot copy my one-time code
Some companies does not allow this functionality. We suggest you write down the 12 digits and manually type them.
I have not received my one-time code
In this case, please whitelist 'noreply@hbxgroup.com' and make sure it is not in the spam folder. Should you need further assistance, please reach out to Hotelsupport or to your commercial contact.
How can I whitelist an email address
By adding "noreply@hbxgroup.com " email address to your address book.
Click on "Forgot your password", insert your username or email and follow the instructions. You will receive an email with a reset link. If you cannot access your email, please reach out to Hotelsupport or to your commercial contact.
How can I reset my password
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My Two-factor authentication
We take security seriously. To protect your account and sensitive data, the HBX Partner Portal uses Identity Access Management (IAM) and Multi-Factor Authentication (MFA). This ensures that only authorized users can access the system.
This is how it works:
