INVENTORY > via Channel Manager Platform (ChM)
How to set up your Channel Manager
To connect your Channel Manager (ChM) with HBX Group, you will need to do the setup in your Channel Manager platform:
How to check if your Channel Manager is connected
You can check the status of your Channel Manager connection at any time by logging in to Partner Portal > Channel Manager > and checking if your connection status appears as ON.
If you need to report a connectivity issue, contact your Channel Manager Support team to assist you with your connection with HBX Group.
How to change your Channel Manager
How to disconnect your Channel Manager
To disconnect HBX Group from your current Channel Manager without connecting a new one, follow these next steps:
Go to your Channel Manager section in the Partner Portal
Click on remove connection
Confirm your request
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Once the connection is deactivated, your property will remain inactive and you can manually handle your inventory, rates, and bookings via Partner Portal again. Your old Channel Manager will receive an automatic email requesting the disconnection of HBX Group as a distribution channel.
How to add rooms to your rate plans
Understanding our rate plan variety
Get to know our variety of rate plans and create your own rate mix:
Dynamic Rates (BAR)
Your daily Best Available Rate (BAR).
Get exposure on final selling channels.
Static Rates (FIT)
Seasonal NET rates.
Get exposure through Tour Operators distribution capturing long lead time bookings.
Non-Refundable Rates (NRF)
Reduced Dynamic or Static/FIT rates.
Get guaranteed payments.
Opaque Rates & Airline rates
Special rate plan for Tour Operators or Airline Packages.
Gain access to our exclusive client agreements.
How to create a new room
Understanding room capacities
Standard Capacity
The system will use this capacity to establish rates per room and any adult included in the standard capacity will not pay supplements for the Extra Bed. If the Maximum Capacity is higher than the Standard, then you can add occupancy supplements such as children and/or adults.
Minimum Room Capacity
The minimum number of people required to book a room.
Maximum Room Capacity
The maximum number of people the room can accommodate, including adults, children, and babies (if there are babies in the room, they are included in the maximum occupancy).
Maximum Adults
The maximum number of adults per room. Everyone over the End age shown in the contract header is considered an adult.
Minimum Adult
It specifies the minimum number of adults required in the room.
Maximum Children
The maximum number of children allowed in the roo. The system considers everyone between the Start age and End age as a child.
Maximum Babies
The maximum number of babies allowed in a room. Baby is defined as anyone under the Start age in the contract header. e.g.: A value of 0 means the hotel does not distinguish between children and babies.
Please bear in mind that all rooms must be included in a Rate Plan in order to be distributed. When creating a new room, it will be necessary to link to any of your rates.
Log in to your Channel Manager platform
Provide your ChM with your HBX Group Connectivity Credentials
You can get your User information in Partner Portal > Channel Manager.
If you need help with your password, please get in touch with your Account Owner.
Map your availability & rates
To check your contract numbers, you can go to the Inventory upper menu and all your contracts will be displayed for each room type
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You will be able to see the status of your connection via Partner Portal: go to the Channel Manager section, and check if your connection status is ON.
Log in to Partner Portal and go to the Channel Manager section
Send your request
The enquiry will be sent to your Channel Manager
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Click on edit connection
A window will pop up with your Channel Manager user and a select channel manager box. Pick your channel manager from the list and save.
Log in to your Channel Manager platform
Provide your ChM with your HBX Group Connectivity Credentials
You can get your User and Password information in Partner Portal > Channel Manager > XLM User
Map your availability & rates
To check your contract numbers, you can go to the Inventory upper menu in Partner Portal and all your contracts will be displayed for each room type
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Partner Portal
Channel Manager:
You will be able to see the status of your connection via Partner Portal: go to the Channel Manager section, and check if your connection status is ON.
To change your Channel Manager, you will need to replicate the same steps as you were connecting your Channel Manager for the first time, while also informing the changes in Partner Portal:
How to check your contract agreement
How to create a new rate plan
How to check my rate plan details
You can check all your rate plan details, such as Base Board, Rate Type, Commissions, Currency, and others by following the next steps:
Go to Inventory section
Click on any rate you want to check
You can find each rate below your room types.
Check your rate details
Navigate through Rate Conditions, Offers & Supplements, Comissions or Rooms asociated to each rate plan.
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Specific Channel Manager connection guides
General Channel manager connection guidelines
We have developed Channel Manager connection guides for the most used platforms. Here you can check the specific steps for connecting to your preferred provider.
How to connect your Channel Manager:
If you did not receive any email or have problems with it, please send us an email at onboarding@hbxgroup.com or contact your Account Manager to discuss this matter. You can find their contact details in the Contact Section at the bottom of the Partner Portal.
Channel Manager guides by alphabetic order (click on the each name or logo to access the online guide):
We are working to develop more guides to ease the connection between platforms that will be coming soon.
After the registration, you will receive 2 mails containing your Channel Manager credentials:
a) A first email from hotelconnect.connectivity@hbxgroup.com will be sent at the time of your registration. This email will contain your USER ID needed for the connection.
b) A second email from hotel.connect@hbxgroup.com will be sent at the same time for your password setup. Click on the link received and set your password within 72h from its reception.
Provide this information to your Channel Manager platform
For specific guidelines on how to connect check the guides below.
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You need to have an account with us.
If you still do not have one, register here.
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Everytime you need to create a new room in the Partner Portal, you will need to follow the next steps:
Go to the Property Info
Go to Rooms
Scroll down to the middle of the page.
In the Create new room option click on +
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Once the New Room screen is displayed, fill in the blank fields with the details of your room and its characteristics:
Select the room type and characteristic to create
From the dropdown menu, choose the most similar to your hotel room.
Fill in the Room Name
Name it as you sell it on your hotel website so your potential clients can easily meet & match.
Inform your Room Code
Use the same code you have in your Hotel Management System or in your Channel Manager platform.
Complete your Room Capacity
See more at Understanding room capacities section.
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Please bear in mind that all rooms must be included in a rate plan in order to to be distributed. When creating a new room, it will be necessary to link to any of your rates. See how in the next section How to add rooms to your rate plans.
TIP: One of the most effective ways to attract early bookings is by offering non-refundable rates (NRF). They are especially effective at incentivising price-conscious guests to book further in advance.
If you don’t have the Add new rate button available or you need to create a type of rate plan that is not available on this page (i.e. FIT), please contact your Contract Manager in the Help section of the Partner Portal.
Go to Inventory section
Click on Create rate
Look for it at the right side of the screen.
Save your changes
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Fill your new rate details
Make sure you fill all the necessary fields.
In order to distribute your rooms, please note that it is necessary to link them to any of your rates. Follow the next steps to add your rooms to your rate plans:
Go to Inventory section
Select the rate you want to add your room into
Click on the rate name to open the display.
Click on Rooms
Select Add room to find the newly created room
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Select one or more rooms
Fill in with the room conditions, supplements and click on save.
Go to the Inventory section
Click on Export to excel in the overview page
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Download your contract
Select your dates and click on download.
Select the rate you want to check
Look for it below each room type.
You can easily check your contract agreements by following the next steps:
